Patient Care Specialist II

Millennium Physician Group • Naples, FL

6d • $18 - $27 • Onsite

About The Position

Millennium Physician Group is seeking a friendly, reliable, and organized Patient Services Representative to join its Naples Pulmonary practice. The role serves as the first point of contact for patients and visitors, provides customer service, and supports the daily operations of a busy medical office. It is suited to someone who enjoys helping others, can multitask in a fast-paced environment, and contributes to a supportive team.

The primary work location is 6376 Pine Ridge Road, Suite 440, Naples, Florida 34119. The position will occasionally float to a secondary Naples location at 400 8th Street North, Naples, Florida 34102, rotating coverage with other front office staff as needed. The posted schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., full-time. The listing gives a Patient Services Representative pay range of $20.00–$22.00 per hour and separately states an anticipated base salary range of $18.00–$27.00; actual compensation depends on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Requirements

• High school diploma or GED.
• One to two years of medical office, healthcare, or patient-facing experience.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfort using computer systems and electronic medical records.
• Dependable attendance and punctuality.

Nice To Haves

• Experience in a pulmonary, specialty care, or busy medical office setting.
• Knowledge of insurance verification and scheduling processes.
• Familiarity with EMR/EHR systems.

Responsibilities

• Greet and check in patients upon arrival.
• Schedule patient appointments and answer incoming phone calls.
• Verify insurance information and update patient records.
• Collect copays and outstanding balances.
• Process referrals, appointment recalls, and medical records requests.
• Assist patients with questions and provide excellent customer service.
• Scan, fax, and maintain patient documentation.
• Ensure HIPAA compliance and patient confidentiality.
• Assist the Practice Manager with administrative tasks as needed.
• Support office operations and contribute to a positive team environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Ongoing training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED