Patient Care Specialist II

Millennium Physician Group • Clearwater, FL

5d • $18 - $27

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that uses a value-based care model to improve patient outcomes and the healthcare experience. As part of Mosaic Health, the organization delivers coordinated, patient-centered care and partners with health plans, providers, and community organizations to improve population health.

The Patient Care Specialist II coordinates standard front-office, scheduling, patient communication, and documentation activities that support efficient care center operations. The role applies working knowledge of clinical support workflows to address routine patient access questions, update records, manage appointment activity, and support accurate information flow among patients, providers, and staff. The position works under moderate supervision. Its procedure-driven decisions directly affect team output, and it communicates information that may require explanation while achieving results within defined oversight.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
• Respond to patient calls, messages, and front-desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front-office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed