Patient Care Specialist II

Millennium Physician Group • Brooksville, FL

8d • $17 - $26

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that uses a value-based care model focused on patient outcomes and the healthcare experience. As part of Mosaic Health, the organization delivers coordinated, patient-centered care and partners with health plans, providers, and community organizations. The Patient Care Specialist II supports the Practice Manager and care team with administrative and operational work, training, audits, workflow changes, reporting, and patient service. The role requires healthcare or patient-access experience, familiarity with EHR systems and insurance verification, and a commitment to accuracy, confidentiality, and professional patient interactions.

Requirements

• High school diploma or GED.
• At least 2 years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Empathy and professionalism when interacting with patients and families.
• Adherence to HIPAA and privacy standards in communications and record handling.
• Ability to meet expectations, follow direction, and maintain punctuality.
• Ability to adjust to changing workflows and patient volume with composure and teamwork.
• Ability to manage multiple priorities while maintaining accuracy.
• Commitment to confidentiality, accuracy, and professional ethics.
• Ability to work independently in a fast-paced, cross-functional environment.

Responsibilities

• Participate in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
• Support the Practice Manager and care team with assigned administrative tasks.
• Participate in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
• Prepare and distribute operational reports related to scheduling efficiency, registration accuracy, or service metrics.
• Provide excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED