Patient Care Specialist II

Millennium Physician Group•Bonita Springs, FL

7d•$18 - $27

About The Position

Millennium Physician Group is hiring a Patient Care Specialist II for its Bonita Springs, Florida area. The role coordinates standard front-office, scheduling, patient communication, and documentation activities to support efficient care center operations. It applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. The Patient Care Specialist II handles standard operational processes under moderate supervision. The work applies established knowledge and procedures to tasks that may occasionally require interpretation or deviation from standard processes. Decisions are procedure-driven and directly affect team output; the role communicates information that may require explanation and achieves results within defined oversight.

Requirements

High school diploma or equivalent.
1–2 years of administrative, patient access, customer service, or healthcare support experience.
Working knowledge of front-office healthcare operations, scheduling, registration, and patient communication processes.
Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
Strong communication, service orientation, attention to detail, confidentiality, and time-management skills.

Nice To Haves

Knowledge of insurance verification, referrals, or medical terminology.

Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
Respond to patient calls, messages, and front-desk inquiries, providing accurate information within established guidelines.
Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
Support daily front-office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.