Patient Care Specialist II

Millennium Physician Group•Jacksonville, FL

1d•$17 - $26•Onsite

About The Position

The Patient Care Specialist II performs advanced administrative and patient-access duties that support daily medical office operations. The role independently handles patient registration, insurance verification, referrals, and basic billing or documentation issues. It ensures interactions comply with HIPAA, privacy, and organizational policies while providing excellent service to patients, families, and staff. Millennium Physician Group is a comprehensive primary care practice serving communities through a value-based care model. The position supports the Practice Manager and care team, works with patient and operational records, and contributes to efficient patient flow and continuous workflow improvement. The role is onsite and reports to the Manager, Practice.

Requirements

High school diploma or GED.
At least 2 years of progressive experience in a healthcare or patient-access environment.
Strong working knowledge of EHR systems, insurance verification, and medical terminology.
Strong attention to detail, interpersonal communication, and time-management skills.
Professionalism and commitment to patient confidentiality.
Empathy and professionalism when interacting with patients and families.
Adherence to HIPAA and privacy standards in communications and record handling.
Ability to meet expectations, follow direction, and maintain punctuality.
Ability to adjust to changing workflows and patient volume with composure and teamwork.
Ability to manage multiple priorities while maintaining accuracy.
Commitment to confidentiality, accuracy, and professional ethics.
Ability to work independently in a fast-paced, cross-functional environment.

Responsibilities

Greet, register, and check in patients, ensuring demographic, insurance, consent, and contact information is accurate and current in the EHR.
Collect and process copayments according to cash-handling and reconciliation procedures.
Verify insurance eligibility, obtain required authorizations, and document verification results in patient records.
Explain check-in processes, insurance requirements, and payment expectations to patients.
Answer and route phone calls, schedule or reschedule appointments, maintain daily schedules, and communicate changes to clinical staff.
Process urgent specialist referrals, appointment ticklers, and medical record release requests accurately and promptly.
Perform clerical tasks, including filing, faxing, scanning, and uploading documents into the EHR.
Review patient accounts for outstanding balances or documentation errors and work with billing to resolve discrepancies.
Safeguard patient information and comply with HIPAA and privacy requirements.
Report potential privacy breaches, compliance risks, or billing concerns according to established protocols.
Prepare, route, and manage medical documentation to ensure it is complete, confidential, and accurate.
Provide professional, courteous service and maintain composure during high-volume or challenging situations.
Coordinate scheduling across providers, departments, or specialties to support efficient patient flow.
Audit patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
Participate in required training on compliance, privacy, workflow changes, and patient experience.
Support the Practice Manager and care team with assigned administrative tasks.
Participate in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
Prepare and distribute operational reports on scheduling efficiency, registration accuracy, or service metrics.
Provide excellent guest service to internal team members and patients.
Perform other related duties as assigned.