Patient Care Specialist II

Millennium Physician Group • Plant City, FL

5d

About The Position

Millennium Physician Group is hiring a Patient Care Specialist to provide front-line administrative and clerical support in a medical office. The position supports a professional, efficient patient experience by greeting and registering patients, verifying demographic and insurance information, collecting payments, and maintaining accurate electronic health record documentation. The role follows HIPAA, privacy, and compliance standards and supports the practice manager and care team with administrative work.

Requirements

• High school diploma or GED.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Professionalism and commitment to patient confidentiality.
• Empathy and professionalism when interacting with patients and families.
• Adherence to HIPAA and privacy standards in communications and record handling.
• Ability to follow direction, meet expectations, and maintain punctuality.
• Ability to adapt to changing workflows and patient volume with composure and teamwork.
• Ability to work independently in a fast-paced, cross-functional environment.

Nice To Haves

• At least one year of experience in clerical, customer service, or healthcare office settings.
• Basic knowledge of EHR systems and Microsoft Office applications.

Responsibilities

• Greet, register, and check in patients; ensure demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collect and process copayments in accordance with cash-handling and reconciliation procedures.
• Verify insurance eligibility, obtain required authorizations, and document results in patient records.
• Explain check-in processes, insurance requirements, and payment expectations to patients.
• Answer and route calls; schedule or reschedule appointments; maintain appointment schedules and communicate changes to clinical staff.
• Process urgent specialist referrals, appointment ticklers, and medical-record release requests.
• Perform clerical tasks such as filing, faxing, scanning, and uploading documents into the EHR.
• Review patient accounts for outstanding balances or documentation errors and work with billing to resolve discrepancies.
• Safeguard patient information and comply with HIPAA, privacy, and other compliance standards; report potential breaches, compliance risks, or billing concerns through established protocols.
• Prepare, route, and manage medical documentation for completeness, confidentiality, and accuracy.
• Provide courteous customer service and maintain composure in high-volume or challenging situations.
• Coordinate scheduling across providers, departments, or specialties to support patient flow.
• Audit patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
• Participate in required training on compliance, privacy, workflow changes, and patient experience.
• Support the Practice Manager and care team with assigned administrative tasks.
• Participate in departmental audits, workflow redesign, and implementation of new systems or technologies.
• Prepare and distribute operational reports on scheduling efficiency, registration accuracy, or service metrics.
• Demonstrate excellent service to patients and internal team members.
• Perform other related duties as assigned.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with matching.
• Employer-paid life insurance.
• Short- and long-term disability.
• Paid time off, floating holidays, and paid major holidays.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED