Patient Care Specialist II

Millennium Physician Group•Naples, FL

4d•Onsite

About The Position

Millennium Physician Group is seeking a Patient Services Representative for its Naples Pulmonary practice. The representative is the first point of contact for patients and visitors and provides customer service while supporting the daily operations of a busy medical office. The role involves patient check-in, appointment scheduling, phone support, insurance verification, payment collection, referrals, records requests, and administrative support. The primary work location is 6376 Pine Ridge Road, Suite 440, Naples, Florida, with occasional coverage at the secondary Naples location at 400 8th Street North. Team members rotate coverage with other front office staff as needed. The position is full-time, Monday through Friday, 7:30 a.m. to 4:30 p.m. The posting lists pay of $20.00–$22.00 per hour and an anticipated compensation range of $18.00–$27.00. Actual compensation depends on factors such as experience, skills, qualifications, geographic location, internal equity, and business needs.

Requirements

High school diploma or GED.
1–2 years of medical office, healthcare, or patient-facing experience.
Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Comfort using computer systems and electronic medical records.
Dependable attendance and punctuality.

Nice To Haves

Experience in a pulmonary, specialty care, or busy medical office setting.
Knowledge of insurance verification and scheduling processes.
Familiarity with EMR/EHR systems.
Friendly, patient-focused, reliable, dependable, detail-oriented, proactive, and able to work independently as well as contribute as a team player.

Responsibilities

Greet and check in patients upon arrival.
Schedule patient appointments and answer incoming phone calls.
Verify insurance information and update patient records.
Collect copays and outstanding balances.
Process referrals, appointment recalls, and medical records requests.
Assist patients with questions and provide excellent customer service.
Scan, fax, and maintain patient documentation.
Ensure HIPAA compliance and patient confidentiality.
Assist the Practice Manager with administrative tasks as needed.
Support office operations and contribute to a positive team environment.
Occasionally float to the secondary Naples location and rotate coverage with other front office staff as needed.