Intake Specialist - REMOTE - Central Time Zone

Option Care Health•Little Rock, AR

3d•Remote

About The Position

The Patient Registration / Patient Access Specialist facilitates new patients’ transitions to Option Care Health services, aiming to provide a consistent onboarding experience for patients and referral partners. Working in conjunction with Sales, the specialist prepares patients for Option Care Health services and coordinates all aspects of their transition to home or alternate-site infusion services.

Requirements

High school diploma or equivalent.
At least two years of related experience.
Ability to multitask and support numerous referrals and priorities at one time.
Ability to work in a fast-paced environment.
Detail-oriented, with a high degree of quality focus.
Strong customer service skills.
Ability to troubleshoot, solve problems, and collaborate with cross-functional team members across Sales and Operations.

Responsibilities

Engage with patients, referral sources, Sales, pharmacy, and nursing to coordinate discharges and secure nursing and delivery.
Create, communicate, and obtain all required documentation for new referrals.
Secure patients’ upfront payments, including helping patients identify payment options and directing them to financial assistance programs where appropriate.
Support activities needed to ensure clean claims, including following up on missing paperwork for claims on hold and denial management.
Assist the Patient Registration Supervisor and Manager with special assignments as needed.
Perform other duties as assigned.