Patient Access Representative - Central Registration

Geisinger•Muncy, PA

6d•Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) provide front-line support and coordinate office activities while responding to patient inquiries with empathy and professionalism. The role focuses on a positive patient experience through patient registration, check-in, check-out support, appointment scheduling, and related administrative services. The position is based at Geisinger Medical Center Muncy and is performed in an office environment. The representative verifies patient demographics, completes check-in procedures, monitors and communicates wait times, and provides kiosk assistance where applicable. They interpret insurance responses and apply insurance ranking requirements; provide privacy, disclosure, and regulatory information; obtain required legal and financial signatures; communicate anticipated patient financial responsibility; and collect payments when appropriate. The role also includes cash posting, account work-queue resolution, medical-record maintenance and releases, and assistance with referrals and pre-certifications. Representatives process patient- and physician-related messages concerning appointments, referrals, prescriptions, and complaints; maintain patient recall and reschedule lists; and arrange follow-up appointments, including specialty or ancillary services when possible. The position is scheduled for 40 hours per week on rotational daytime shifts, with one evening shift per week and one Saturday shift every 2½ months. A high school diploma or GED is required; one year of related work experience is preferred.

Requirements

High school diploma or GED required.
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least one year of related work experience preferred.

Responsibilities

Provide front-line support and coordinate department office activities effectively and efficiently.
Greet and register incoming patients, support check-out, and schedule future appointments as applicable.
Check patients in, accurately verify demographics, complete check-in procedures, monitor wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Communicate financial obligations and anticipated responsibility, including copays, deductibles, and coinsurance, and collect fees as appropriate.
Explain and complete necessary regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process multi-channel messages related to patient or physician requests concerning appointments, referrals, prescriptions, and complaints.
Post cash according to department guidelines and independently work queues to resolve accounts in a timely manner.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of encounter.
Use and maintain patient recall and reschedule lists appropriately.
Comply with job-specific obligations and organizational policies and procedures.

Benefits

Health, dental, and vision benefits starting on day one, with three medical plan choices.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short-term and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with the ability to accrue time quickly.
Tuition reimbursement of up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.