Patient Access Representative - Central Registration
About The Position
Geisinger’s Patient Access Representatives (PARs) provide front-line support and handle patient inquiries with empathy and professionalism to deliver a positive patient experience. The role coordinates and performs department office activities, including greeting and registering patients, supporting checkout, and scheduling future appointments. The representative verifies patient demographics and insurance information, completes check-in procedures, communicates wait-time updates, supports kiosk check-in where applicable, and handles required privacy, regulatory, legal, and financial forms. The role explains and collects patient financial obligations, processes cash postings, and completes medical record maintenance and releases. It also schedules follow-up care, assists with referrals and pre-certifications, works account queues, processes appointment-related messages, and maintains patient recall and reschedule lists. Work is typically performed in an office environment. This position is based at Geisinger Medical Center Muncy and has rotating daytime shifts, one evening shift per week, and one Saturday shift every two and a half months.
Requirements
- High school diploma or GED required.
- Related work experience of at least one year preferred.
- Skills in clerical work, communication, customer service, and confidentiality.
Nice To Haves
- At least one year of related work experience.
Responsibilities
- Coordinate and perform front-line office activities for the department.
- Greet and register patients, support patient checkout, and schedule future appointments.
- Check patients in and accurately verify demographic information.
- Complete check-in procedures, monitor wait times, communicate changes to patients, and provide kiosk support where applicable.
- Apply insurance ranking guidelines to assign primary, secondary, and tertiary coverage and interpret insurance responses.
- Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
- Explain financial obligations and collect fees, copays, deductibles, and coinsurance as appropriate.
- Explain and complete required regulatory forms with patients.
- Schedule follow-up appointments, including specialty and ancillary services where possible.
- Process messages about appointments, referrals, prescriptions, and complaints received through multiple channels.
- Perform cash posting according to department guidelines.
- Work account queues independently to ensure timely resolution.
- Meet productivity and quality performance expectations.
- Maintain medical records accurately and process releases.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain and use patient recall and reschedule lists appropriately.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with accrual.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance.
- Parental leave pay and military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
