Patient Access / Patient Registration / Intake Specialist - REMOTE - Central Time Zone

Option Care Health • Little Rock, AR

4d • Remote

About The Position

The Patient Registration / Patient Access Specialist facilitates new patients’ transition to Option Care Health services, aiming to provide a consistent onboarding experience for patients and referral partners. Working with Sales, the specialist prepares patients for services and coordinates the aspects of their transition to home or alternate-site infusion services.

Requirements

• High school diploma or equivalent.
• At least two years of related experience.
• Ability to multitask and manage numerous referrals and priorities simultaneously.
• Ability to work in a fast-paced environment.
• Detail-oriented with a strong focus on quality.
• Strong customer service skills.
• Ability to troubleshoot, solve problems, and collaborate with cross-functional Sales and Operations team members.

Responsibilities

• Coordinate discharge and secure nursing and delivery in collaboration with patients, referral sources, Sales, Pharmacy, and Nursing.
• Create, communicate, and obtain required documentation for new referrals.
• Secure patients’ upfront payments and help identify payment options, including directing patients to financial assistance programs when appropriate.
• Support activities needed for clean claims, including following up on missing paperwork, and assist with denial management.
• Assist the Patient Registration Supervisor and Manager with special assignments as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Bonding time off
• 401(k) retirement savings plan with company match
• HSA company match
• Flexible spending accounts
• Tuition reimbursement
• myFlexPay
• Family support
• Mental health services
• Company-paid life insurance
• Award and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED