Patient Enrollment & Care Coordination Specialist

Custom Health•North Canton, OH

About The Position

Finney's Institutional Pharmacy is seeking a professional, organized, and compassionate Patient Enrollment & Care Coordination Specialist to join its pharmacy team. The role supports new-patient onboarding, coordinates enrollment activities, and guides patients through the pharmacy workflow from start to finish. The ideal candidate communicates effectively, multitasks in a fast-paced environment, and provides exceptional customer service. The parent owner, Custom Health, provides a tech-enabled medication-management and managed-care solution for patients across the United States and Canada. Its operations use proprietary software to coordinate pharmacies, at-home medication-management solutions, clinical oversight, and real-world data collection.

Requirements

National Certification: CPhT (Certified Pharmacy Technician).

Responsibilities

Answer inbound phone calls and assist patients, providers, and caregivers with enrollment questions and requests.
Make outbound calls to patients, physician offices, insurance companies, and referral sources as needed.
Collect, review, and accurately enter patient information into internal systems.
Coordinate and manage new-patient enrollment workflows from intake through onboarding.
Guide patients through pharmacy processes and clearly explain next steps.
Communicate with internal departments to support timely processing of referrals and prescriptions.
Maintain organized and accurate patient records while ensuring confidentiality and HIPAA compliance.
Follow up on missing documentation, authorizations, or required information.
Provide excellent customer service and build positive relationships with patients and healthcare partners.
Adapt to changing priorities and assist with additional administrative or coordination tasks as needed.
Perform other duties as assigned.