Bilingual Patient Enrollment Specialist

Prevounce Health • Indianapolis, IN

3d

About The Position

As an Enrollment Specialist, you will be the initial point of contact for eligible patients, introducing them to Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. You will conduct compassionate outbound outreach to educate patients about the services, address their questions, and guide them through enrollment. This is a full-time position that may be onsite or remote, suited to engaging communicators with experience in phone outreach, customer service, or patient navigation.

The position requires compliance with applicable healthcare laws and statutes and Prevounce Health policies and procedures. Team members must respect clients and their patients, recognize their rights, maintain confidentiality, and earn and keep their trust. They are expected to perform their duties in a manner consistent with Prevounce Health’s Mission Statement and Core Values. Prevounce is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in outbound patient outreach, call center operations, sales, customer service, or healthcare care navigation.
• Exceptional verbal communication, active listening, and strong phone presence.
• Ability to build rapport quickly with diverse patient populations.
• Comfort navigating software applications, CRMs, and EHR systems simultaneously.
• Dedicated, quiet home office environment with high-speed, reliable internet.
• Full compliance with applicable healthcare laws and statutes and company policies and procedures.

Nice To Haves

• Active Medical Assistant certification (CMA/RMA).
• Nursing Assistant certification (CNA).
• Medical office experience.
• Prior experience or familiarity with Chronic Care Management (CCM) or Remote Patient Monitoring (RPM) services.
• Prior patient enrollment experience.

Responsibilities

• Initiate outbound phone calls to pre-qualified, eligible patients referred through medical practice partnerships.
• Explain program benefits, including 24/7 care team access, personalized care coordination, and remote device tracking, to patients and family members.
• Guide eligible patients through verbal consent and accurately complete required intake documentation in the company platform.
• Maintain meticulous, real-time records of patient interactions, call outcomes, and enrollment status.
• Adhere to HIPAA requirements and company compliance standards.
• Meet or exceed established daily outreach volume and weekly enrollment goals.
• Comply with applicable healthcare laws and statutes and Prevounce Health policies and procedures.
• Respect clients and patients, recognize their rights, maintain confidentiality, and perform duties consistent with the company’s Mission Statement and Core Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED