Patient Care Specialist

Sentara Hospitals•Warwick, VA

2d•Onsite

About The Position

Sentara Cardiology Specialists Port Warwick is hiring a full-time Patient Care Specialist in Newport News, Virginia. This role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The clinic is open Monday through Friday, 7:30 a.m. to 5:00 p.m.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical support within a physician’s office.
Perform complex administrative tasks to support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.
Work with the team to support patient care.

Benefits

Medical, dental, vision, life, and disability insurance
401(k)/403(b) with employer match
Paid time off, including vacation, sick time, and holidays
Paid parental and military leave
Educational assistance or student loan repayment
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid parental and family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria