Patient Care Specialist Jobs

About The Position

Requirements

• Ability to work a hybrid schedule, including onsite and remote work based on business needs. The current schedule requires 2 days per week in the office following initial training.
• 6 months to 1 year of experience in a call center, healthcare setting, or customer service role with significant telephone interaction.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience utilizing automated information systems to review and manage patient accounts.
• Strong verbal and written communication skills.
• Demonstrated active listening skills, including the ability to understand customer needs, ask appropriate questions, and respond effectively.
• Basic math skills and strong reading comprehension.
• Ability to work collaboratively within a team environment.
• Ability to maintain a professional, secure, and distraction-free remote work environment that supports productivity and confidentiality.
• Self-motivated, dependable, adaptable, and accountable.
• Strong organizational skills and attention to detail.
• Effective problem-solving skills with a willingness to learn and grow.
• Ability to quickly learn and navigate departmental systems and workflows.

Nice To Haves

• Experience working in a clinic, hospital, medical office, or other healthcare setting.
• Experience with CRM systems, such as Salesforce.
• Knowledge of or experience with Veterans Affairs (VA), Workers' Compensation, or Personal Injury Protection (PIP) claims processes.
• Experience working directly with patients.
• Bilingual language skills are valued but not required.

Responsibilities

• Maintain compliance with healthcare regulations, HIPAA, company policies, and departmental procedures.
• Provide patient education and product instruction virtually and over the phone.
• Receive, assess, and document product complaints thoroughly and accurately.
• Collaborate with Sales and other internal teams regarding patient accounts and communications.
• Deliver prompt, empathetic, and professional service to patients and customers.
• Collect payment information and update customer account details, including address, email, and phone number changes.
• Monitor call volumes and utilize internal systems to help ensure appropriate telephone coverage.
• Maintain accurate documentation and records in accordance with company standards.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contribution
• Generous paid time off, including: Vacation accrual starting at 3 weeks annually, Sick time, Paid holidays
• Life insurance
• Short-term and long-term disability coverage
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Company-paid Employee Assistance Program (EAP)