Patient Care Specialist

Sentara Hospitals • Norfolk, VA

2d • Onsite

About The Position

Sentara Cardiology Specialists is hiring a full-time Patient Care Specialist for its physician's office in Norfolk, Virginia. The role provides non-clinical support and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position is part of a collaborative team working together to provide care for patients.

The clinic operates Monday through Friday, 7:30 a.m. to 4:30 p.m. The advertised full-time hourly base pay range is $21.69–$32.44. Additional compensation may be available, including differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Requirements

• High school diploma required.
• Three years of customer service experience required.
• One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Responsibilities

• Provide non-clinical support within a physician's office.
• Perform complex administrative tasks that support patient care delivery.
• Answer phones.
• Schedule appointments.
• Answer patient questions.
• Contribute to a collaborative team focused on patient care.

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(k)/403(b) with employer match
• Paid time off, including vacation, sick time, and holidays
• Paid parental and military leave
• Educational assistance or student loan repayment
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Emergency backup care
• Critical illness plans
• Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay down up to $10,000
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED