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Patient Service Representative Clinic - Family Medicine

Advocate Health and Hospitals CorporationSheboygan, WI
Onsite

About The Position

Serves as the welcoming first point of contact for patients and visitors, providing a friendly greeting, answering basic questions, and helping individuals navigate the clinic. Assists with wayfinding, offers directions to appointments and services, and helps ensure a positive, comfortable experience for all patients and guests. To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments, greet families, and verify insurance. Our primary care physicians at Aurora Family Medicine in Sheboygan, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 2414 Kohler Memorial Dr., Sheboygan, WI. When you’re looking for primary care close to home, visit us in Sheboygan, WI. Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Requirements

  • High school diploma or equivalent.
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients.
  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
  • Exposure to ill patients.
  • Ability to work under stressful conditions with demanding customers.
  • Must lift up to 35 pounds without help.

Responsibilities

  • Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Upholds standards of the practice and of the medical group for accurate and timely medical records.
  • Schedule appointments, greet families, and verify insurance.

Benefits

  • Paid Time Off programs
  • medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

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