Patient Service Representative (PSR) - Pediatric Clinic
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, up-to-date billing information, including address and insurance coverage, into the patient accounting system. The PSR also assists clinical staff in maintaining accurate medical records. As a member of the ambulatory care team, the PSR supports providers, connects with patients, and helps ensure a seamless, compassionate experience. The position serves patients who arrive for appointments or contact the clinic by phone or in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. It also ensures billing information for patients and payers is entered at the time of service, follows up accurately on missing information, and upholds practice and medical-group standards for accurate, timely medical records. The role is part-time, 24 hours per week, with a Monday-through-Wednesday schedule from 8:00 a.m. to 4:30 p.m. There are no weekend or holiday shifts; Thursday and Friday are off. The listed pay range is $19.80 to $31.20.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Assist patients with appointment requests and inquiries about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payment at the time of service to help maximize revenue.
- Enter accurate, up-to-date patient and payer billing information into the patient accounting system.
- Follow up accurately on missing billing information.
- Assist clinical staff in maintaining accurate medical records.
- Uphold practice and medical-group standards for accurate and timely medical records.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, with potential premium pay and incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
