Patient Service Representative (PSR), Oncology Clinic

Advocate Health and Hospitals Corporation • Milwaukee, WI

2d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients at an outpatient department or clinic. This position provides reception and patient service, supports providers and the care team, and helps patients have a seamless and compassionate experience. The role is primarily focused on scheduling and is based at Aurora St. Luke’s Medical Offices, Oncology Clinic, Suite 980, in Milwaukee, Wisconsin.

The PSR greets and registers patients, completes required forms, obtains demographic and insurance information, collects copayments, posts payments, and adds or updates basic patient account information. The representative schedules new and follow-up appointments, coordinates more complex scheduling for ancillary services, tests, and procedures, and maintains, confirms, or secures prior authorizations as needed. The position also serves as a staff and department resource and supports accurate billing information and medical records.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends or holidays. The work takes place in a normal office environment with significant patient and public contact; exposure to ill or contagious patients is possible. Travel may be required, which may involve exposure to weather and road conditions. The role requires frequent transitions between sitting and standing, mobility throughout the workday, and the ability to sit or stand for extended periods. It involves frequently lifting up to 10 pounds, occasionally lifting 20 pounds or more, and pushing or pulling up to 50 pounds with assistance. Sensory and physical requirements include vision, hearing, touch, clear speech, and fine motor skills for keyboard data entry.

Requirements

• High school diploma or equivalent.
• Experience handling difficult callers, customers, or patients.
• Typically at least one year of customer service experience that includes patient scheduling, registration, and department or medical clinic reception.
• Ability to operate equipment necessary to perform the job.
• Ability to transition frequently between sitting and standing, remain mobile throughout the workday, and sit or stand for extended periods.
• Ability to frequently lift up to 10 pounds, occasionally lift 20 pounds or more, and push or pull up to 50 pounds with assistance.
• Vision, hearing, touch, clear speech, and fine motor skills for keyboard data entry.

Responsibilities

• Provide reception and high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
• Greet and register patients and complete required forms.
• Obtain patient demographic and insurance information; collect copayments, post payments, and add or update basic patient account information.
• Schedule new and follow-up patient appointments.
• Coordinate complex scheduling for ancillary services, tests, and procedures.
• Maintain, confirm, or secure prior authorizations required for physician or medical services.
• Enter billing information for patients and payers at the time of service and follow up accurately on missing information.
• Maintain accurate and timely medical records in accordance with practice and medical group standards.
• Provide information about tests, procedures, bills, charges, referrals, appointments, and other matters.
• Act as a staff and department resource and support providers and the ambulatory care team.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and opportunity for annual increases based on performance.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED