Patient Service Representative (PSR or PSRII) - Pediatric Clinic
About The Position
The Patient Service Representative (PSR or PSRII) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients as part of the ambulatory care team, helping create a seamless and compassionate experience. The representative assists patients who arrive for appointments or contact the clinic to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role also collects payments at the time of service, enters and follows up on accurate patient and payer billing information, and helps clinical staff maintain accurate and timely medical records. This full-time position is based at Aurora Pediatrics at Good Hope Road in Milwaukee, Wisconsin. The schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m., with no weekends or holidays.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic in person or by telephone.
- Assist patients with appointments and information about tests and procedures, bills and charges, referrals, and other matters.
- Collect payment at the time of service to maximize revenue.
- Enter accurate and up-to-date patient and payer billing information, including address and insurance coverage.
- Follow up accurately on missing billing information.
- Support general office duties, including scheduling, coding, registration, and billing.
- Assist clinical staff in maintaining accurate and timely medical records and uphold practice and medical-group record standards.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay may be available for shift, on-call, and other qualifying work.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
