Patient Services Specialist Resource Team

Advocate Health•Charlotte, NC

1d•$23 - $34

About The Position

The Patient Services Specialist Resource Team greets and registers patients, verifies insurance and demographic information, and supports patient check-in, check-out, and appointment scheduling. The role also handles payments, phone calls, basic billing questions, registration errors, referrals, authorizations, financial counseling duties, and charge entry as needed. Float assignments cover the Central and Southern Regions, including Monroe, Pineville, Rock Hill, Indian Land, and Steele Creek.

Requirements

High school diploma or GED.
Computer experience.
Customer service experience.
Ability to sit for long periods and work in a fast-paced office environment.
Ability to bend and lift up to 10 lbs.

Nice To Haves

Experience with medical records software.
Front desk practice experience.

Responsibilities

Greet and register patients.
Verify insurance and demographic information.
Check patients in and out and make appointments as indicated.
Collect co-pays and patient payments.
Answer phones and respond to basic patient billing questions or direct them to PBO/UBO.
Monitor and resolve registration errors.
Complete referrals and authorizations as needed.
Assist with financial counseling duties as needed.
Complete charge entry in a timely manner as needed.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.

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