Patient Services Specialist

University of Utah Health • Salt Lake City, UT

7d

About The Position

University of Utah Health seeks a Patient Services Specialist to serve as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, coordinates appointments and care across providers and specialties, and supports patients before, during, and after appointments. It also assists with authorization and referral processes and collects payments. The position receives moderate guidance and uses some independent judgment in scheduling and coordination.

University of Utah Health is part of the University of Utah, a Level 1 Trauma Center with five hospitals and eleven clinics. The organization describes its mission as enhancing health and well-being through patient care, research, and education, and emphasizes compassion, collaboration, innovation, responsibility, integrity, quality, and trust.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate records from outside organizations to ensure they are complete and available before appointments.
• Serve as a liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including operating-room block time, pre- and post-operative appointments, and multidisciplinary care.
• Conduct outreach for new-patient visits and transfer-of-care scheduling.
• May provide administrative support for the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed