Patient Services Specialist

University of Utah Health • Farmington, UT

10d

About The Position

University of Utah Health seeks a Patient Services Specialist to serve as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, schedules and coordinates multiple appointments, and compiles results from providers and prior tests as needed. The specialist interacts with patients before, during, and after appointments; assists with prior authorization and referral processes; and collects payments according to established procedures. The position receives moderate guidance and exercises some independent judgment in patient scheduling and coordination.

The position supports University of Utah Health, an organization focused on patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity to improve scheduling across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate patient records from outside organizations to ensure records are complete and timely before appointments.
• Serve as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including managing OR block time, scheduling pre- and post-operative appointments, and arranging multidisciplinary care.
• Complete outreach for new patient visits and transfer-of-care scheduling.
• Provide administrative support for the clinic as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed