Patient Services Specialist

Florida Cancer Specialists • Palatka, FL

13d • Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The role is divided into front-office stations, each with its own duties. All Patient Services Specialists are expected to learn and perform the duties of all front-office stations and assist coworkers with those duties as needed. Specific tasks may vary depending on office layout and station assignments.

The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities. The specialist may perform other duties and projects as assigned. The role operates in a fast-paced, multi-site environment and requires managing competing priorities and demands from multiple stakeholders and sites. The position is not remote and requires 26–50% travel. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to multitask.
• Excellent interpersonal skills and communication skills with a wide variety of personalities.
• Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
• Ability to exercise independent judgment.
• Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Ability to handle sensitive and confidential material and emotionally charged matters effectively.
• Good command of the English language and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
• Strong customer focus and ability to foster quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
• Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
• Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands from various stakeholders and sites.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Must pass required background and drug screenings; new hires must receive required vaccinations unless an exemption is approved.

Nice To Haves

• Healthcare field experience is highly preferred.
• A second language is an asset but not required.

Responsibilities

• Handle clerical duties associated with a medical clinic.
• Learn and perform the duties of all front-office stations.
• Assist coworkers in performing Patient Services Specialist duties as needed.
• Perform other duties and projects as assigned.

Benefits

• Competitive wages and salaries.
• Tuition reimbursement.
• 401(k) match.
• Pet insurance.
• Legal insurance.
• Professional opportunities, career advancement, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED