Patient Services Specialist

Florida Cancer Specialists•Ocala, FL

8d•Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The role is divided into front-office stations, each with a distinct set of duties, but every specialist is expected to learn and perform the duties of all stations and assist coworkers as needed. Duties performed at a particular station may vary according to office layout. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities. Specialists must work effectively in a fast-paced, multi-site environment while balancing competing priorities and demands from different stakeholders and sites. Other duties and projects may be assigned. The role is based at the Ocala Cancer Center, is not remote, and includes travel to satellite offices and offsite meetings. Standard workdays and hours are Monday through Friday, 8:00 AM to 5:00 PM. Employment offers are contingent on satisfactory background screening; new hires are also subject to drug testing and required vaccinations, barring an approved exemption.

Requirements

High school diploma or GED.
Attention to detail and the ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness.
Ability to work effectively with sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback.
Strong customer focus and ability to collaborate and build positive relationships with employees, physicians, and the community.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy.
Strong copywriting and editing skills, organization, flexibility, and ability to consistently meet time-sensitive priorities.