Patient Services Specialist- Atrium Health Charlotte Behavioral Health FT

Advocate Health • Charlotte, NC

3d • $20 - $30 • Onsite

About The Position

The Patient Services Specialist supports registration operations for Atrium Health Behavioral Health in Charlotte. This full-time, onsite role is scheduled Monday through Friday from 9:00 a.m. to 5:30 p.m.; orientation is typically 8:00 a.m. to 4:30 p.m., with some variance. The position is not eligible for remote work.

The specialist provides compassionate customer service and manages patient-facing administrative functions, including registration, insurance verification, scheduling, payment collection and receipting, and arrival or departure desk activities. The role also maintains confidential patient and billing information, supports billing functions, encourages patients to use front-end technology, and monitors inventory of medications and emergency equipment. The position requires work in a fast-paced office environment and familiarity with emergency codes and applicable healthcare regulations.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods.
• Ability to bend and lift up to 10 pounds.
• Ability to work in a fast-paced office environment.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families in a variety of sensitive situations using strong interpersonal skills.
• Use critical thinking and decisive judgment in a fast-paced environment, working both independently with minimal supervision and cohesively with a team.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately and direct patients or issues to the appropriate billing office when needed.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED