Patient Services Specialist- Atrium Health LCH Teen Health Connection FT

Advocate Health • Charlotte, NC

3d • $20 - $30

About The Position

The Patient Services Specialist supports Teen Health Connection across General Medicine and Behavioral Health appointments. The role provides compassionate customer service and helps create an excellent patient experience while handling patient registration, insurance verification, scheduling, collections, cash receipting, and arrival and departure desk activities. It maintains accurate, confidential patient information and assists with billing or directs inquiries to the appropriate billing office. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., with flexibility required, and is 40 hours per week.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.
• Knowledge of Epic, NC Tracks, and insurance.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a variety of sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment and work cohesively with a team or independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately or direct inquiries to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock front desk materials.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, including shift and on-call pay, based on the position.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED