Patient Services Specialist (FT)

Planned Parenthood CWNY•City of Niagara Falls, NY

12d•$18 - $21

About The Position

The Patient Services Specialist supports Planned Parenthood of Central and Western New York’s mission by greeting patients, verifying demographic and insurance information, registering patients, and managing check-in and check-out using electronic practice management systems. The role also screens applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program. It requires a professional, courteous, confidential, and patient-centered approach in a standard health center environment, with travel to other agency sites as needed. The position is full-time, 37.5 hours per week. The regular schedule is Monday through Friday, with occasional evenings and weekends. Compensation ranges from $18.00 to $20.91 per hour, with actual pay determined by experience and other factors permitted by law. Benefits include paid time off, 10 paid holidays, medical, dental and vision options, a Health Savings Account or Flexible Spending Account, and a 401(k) with match.

Requirements

High school diploma or GED preferred; equivalent combinations of education and experience may be considered.
One to three years of experience in healthcare and/or medical billing preferred.
Customer service experience desirable.
Ability to handle client information discreetly.
Organization, task prioritization, and ability to handle multiple projects.
Excellent customer service and communication skills, including verbal and written communication.
Comfort with multitasking and working independently.
Proficiency in Microsoft Office, including Word, Excel, and email, and ability to work across multiple computer screens.
Ability to work a flexible schedule and travel to multiple health centers across the agency as needed.
Ability to perform the essential functions with or without an accommodation and travel to agency locations as assigned.

Nice To Haves

Proficiency in two or more languages is sought by Planned Parenthood.

Responsibilities

Greet patients, visitors, and colleagues in a friendly, courteous, and professional manner.
Answer, screen, and refer telephone calls; record and deliver messages as needed.
Address patient concerns promptly, courteously, confidentially, and with care.
Maintain a clean and organized work area and protect patient confidentiality in accordance with HIPAA requirements.
Schedule, confirm, and reschedule patient appointments in a timely and efficient manner.
Verify or create patient demographic and insurance information in the Electronic Practice Management System (EPM) to support timely and accurate billing.
Verify or generate required consents in EPM, including requests for medical services and payment arrangement or insurance forms.
Verify insurance eligibility and coverage before services are rendered; request photo identification and insurance information in accordance with policy.
Use EPIC to check in and register patients.
Assess patients for placement on the Discount Fee Schedule and request income information using the appropriate documentation.
Assess eligibility and screen patients for grants and other payment sources, including Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program.
Help patients complete insurance forms and obtain required program eligibility documentation when needed.
Collect payments, inform clients of outstanding financial responsibility, verify checks and payment cards according to procedures, and provide receipts.
Provide emergency contraceptives and birth control to walk-in patients or people purchasing supplies, in accordance with company policy and procedure.
Review charges for completeness and accuracy and enter client visit record data into EPM.
Follow cash-handling procedures.
Fax or scan medical-record requests and paperwork as directed.
Provide excellent customer service to patients and visitors with the intent of exceeding expectations.
Travel to other sites as needed to cover an absent Patient Services Specialist, as directed by the Health Center Manager.
Participate in and adhere to the agency’s Compliance, Quality, and Risk Management program.
Attend and participate in staff meetings and, as requested, assist with training new staff or attend training workshops.
Participate in affiliate initiatives and work toward agency productivity, customer service, and capacity goals.
Respect differences in the backgrounds, lifestyles, viewpoints, and needs of internal and external customers.
Perform other duties as assigned.