Patient Services Specialist

SimonMed Imaging•Peoria, AZ

13d

About The Position

The Patient Services Specialist supports patient admission and access at SimonMed Imaging centers. This role is often the first point of contact and helps patients begin their visit with clarity, efficiency, and care. The specialist greets patients, verifies insurance, processes documentation, and supports a smooth admission flow. The position requires a patient-first approach, clear and empathetic communication, attention to detail, and the ability to remain composed in a fast-paced, high-volume environment. The specialist works collaboratively with clinical, operational, and support teams and helps address scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Requirements

High school diploma or equivalent required.
Strong computer and data entry skills.
Ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
A patient-first mindset, empathy, respect, and genuine concern for patient needs.
Strong attention to detail when handling patient and payment information.
Ability to stay calm under pressure and handle sensitive or challenging situations professionally.
Reliability, accountability, and problem-solving skills.

Nice To Haves

One or more years of customer service, patient access, medical office, or call center experience preferred.
Experience with scheduling, insurance verification, or healthcare registration processes preferred.
Experience working with EMR/PM systems preferred.

Responsibilities

Greet and guide patients through the admission process.
Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
Support patient registration and admission flow across imaging centers.
Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.
Work collaboratively with clinical, operational, and support teams.