Patient Services Specialist

SimonMed Imaging • Peoria, AZ

11d

About The Position

Patient Services Specialists facilitate patient admission flow across SimonMed Imaging centers and help ensure each visit begins with clarity, efficiency, and care. They serve as an initial point of contact, greeting patients, verifying insurance, processing documentation, and supporting the details of each visit. The role requires a patient-first approach, clear and empathetic communication, attention to detail, adaptability in a fast-paced environment, reliability, accountability, and problem-solving. Specialists collaborate with clinical, operational, and support teams and help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience. The position offers experience in healthcare operations, patient access, and medical administration.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first mindset, empathy, respect, and professionalism.
• Attention to detail when handling patient and payment information.
• Ability to remain composed under pressure and manage competing priorities.
• Reliability, accountability, and problem-solving skills.

Nice To Haves

• 1+ years of customer service, patient access, medical office, or call-center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet and guide patients through admission and registration.
• Verify insurance and process patient documentation.
• Accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments.
• Support collaborative front-desk operations and coordinate with clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Benefits

• Free whole-body scans for each team member
• Competitive wages
• No nights, calls, or weekends
• Cross-training opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) eligibility
• Pet insurance
• Paid holidays
• PTO
• Sick time

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED