Patient Services Specialist

Florida Cancer Specialists•Winter Park, FL

13d•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The position is divided into front-office stations, each with its own duties. Specialists are expected to learn and perform the duties of every front-office station and assist coworkers with those duties as needed. Specific duties may vary based on office layout and station assignments. The role requires strong copywriting and editing skills, attention to detail, organization, and flexibility in response to changing, time-sensitive priorities. Other duties and projects may be assigned. The position is based at the Winter Park Village Office, is not remote, and requires travel to satellite offices and offsite meetings (26–50%). Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Employment offers are contingent on a clear background screening; new hires are also subject to drug testing and required vaccinations, barring an approved exemption.

Requirements

High school diploma or GED.
Strong copywriting and editing skills.
Attention to detail and ability to meet time-sensitive priorities.
Strong multitasking, organizational, and flexibility skills.
Excellent interpersonal skills and communication with a wide variety of personalities.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to collaborate and build positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and stakeholder demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license; compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy.
Successful completion of required background and drug screenings and required vaccinations, barring an approved exemption.