Patient Services Specialist- Atrium Health Lake Norman Sport Medicine FT

Advocate Health • Cornelius, NC

3d • $20 - $30

About The Position

The Patient Services Specialist supports patient-facing operations at Atrium Health Lake Norman Sports Medicine. The role delivers compassionate customer service and helps create an excellent patient experience while handling registration, insurance verification, scheduling, payment collection, and arrival and departure desk activities. It maintains accurate, confidential patient and billing information, supports billing functions, promotes use of front-end technology, and monitors inventory of medications and emergency supplies. The position requires working effectively with patients and families in sensitive situations, using sound judgment in a fast-paced environment, and collaborating with a team as well as working independently.

The position is full-time, 40 hours per week, Monday through Friday from 8 a.m. to 5 p.m. It requires the ability to sit for extended periods, work in a fast-paced office, and bend and lift up to 10 pounds.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families using exemplary interpersonal skills, including in sensitive situations.
• Use critical thinking and decisive judgment in a busy environment, working effectively with a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
• Assist with billing functions accurately or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED