Patient Services Specialist- Atrium Health South Lake Pediatrics

Advocate Health • Huntersville, NC

3d • $20 - $30

About The Position

The Patient Services Specialist supports patient-facing operations at Atrium Health South Lake Pediatrics. The role provides caring, compassionate customer service and helps create an excellent patient experience while interacting with patients and families, including in sensitive situations. It requires sound judgment in a busy environment and the ability to work both independently and as part of a team.

The specialist manages patient registration, insurance verification, scheduling, collections and cash receipting, and arrival and departure desk activities. The role also maintains accurate and confidential patient, insurance, billing, and payment information; assists with billing or directs inquiries to the appropriate billing office; encourages use of front-end technology; and monitors inventory of medications and emergency equipment.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families using exemplary interpersonal skills, including in sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment and work effectively both independently and as part of a team.
• Manage patient registration, insurance verification, scheduling, collections and cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
• Assist with billing functions accurately or direct patients to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED