Patient Services Specialist- Randolph Pediatrics

OrthoCarolina • Charlotte, NC

3d

About The Position

OrthoCarolina is seeking a Patient Services Specialist for its Pediatric office in Charlotte. The role greets patients, prepares forms, and collects, verifies, and enters patient information into EPIC to support timely and accurate processing of patient claims. The position also supports clinic communications, appointments, payments, and requests for medical information and forms.

Requirements

• High school graduate and/or associate or bachelor's degree.
• Excellent customer service skills.
• Working knowledge of insurance.
• Medical terminology.

Nice To Haves

• EPIC/EMR background.
• A minimum of one year of experience in a medical clinic setting.

Responsibilities

• Prepare paperwork necessary for patient visits.
• Answer incoming phone calls and direct calls.
• Make appointments.
• Perform cashier duties as directed, including posting charges.
• Collect co-payments, co-insurance, and outstanding balances.
• Follow the process for releasing medical information and completing requested FMLA and disability forms.

Benefits

• Paid company holidays.
• Wellness programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED