Patient Services Assistant (Full-Time) - Pediatrics

Hudson Headwaters Health Network•Town of Queensbury, NY

About The Position

The Patient Services Assistant provides basic administrative and patient support in a pediatric care setting. As a key member of the health care team, the role ensures patients, providers, and team members receive prompt and professional service and performs clerical functions in the Patient Services setting. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., with a Monday evening rotation. The pay rate is $19.77 per hour.

Requirements

High school diploma or equivalent.
At least one year of work experience in a medical office setting or equivalent training or education.
Ability to manage multiple tasks and prioritize workload.
Experience working with a diverse population.
Experience with Microsoft Office.
Excellent customer service and communication skills.

Nice To Haves

Computer training and/or medical terminology training preferred.
Experience with electronic medical records and knowledge of billing are a plus.

Responsibilities

Greet patients and visitors promptly and professionally.
Assist patients, team members, and providers with incoming and outgoing calls and fax transmissions.
Identify emergency situations over the phone or in the health center and take appropriate action.
Forward calls, faxes, and other incoming correspondence to the appropriate team member, creating a patient case or speaking with team members as indicated.
Accurately enter and verify patient demographics and insurance information and coverage over the phone and at check-in.
Schedule and reschedule patient appointments, prioritizing the patient’s usual provider, the usual provider’s care team, another provider at the same site, another provider at an alternate HHHN site, and HHHN Urgent Care sites as appropriate.
Collect co-pays, co-insurance, and self-pay balances at the time of visit and offer patients the sliding fee program.
Check patients out, schedule follow-up appointments, and process referrals that do not require prior authorization.
Reconcile payment batch amounts daily and immediately inform the supervisor of discrepancies.
Perform department opening and closing procedures in accordance with policy and procedure.
Provide a high level of customer service in interactions with internal and external customers.
Protect the confidentiality of patients’ electronic medical records in accordance with policy and procedure.
Respond to inquiries from insurance companies in a timely manner or circulate them to appropriate personnel.
Attend required training and meetings.
Assist the Patient Services Leader with training other Patient Services staff.
Classify and barcode hard-copy documents for electronic medical records.
Review and follow policies and legal requirements before releasing copies of medical records.
Perform other duties as assigned.