Nutrition Services Assistant - Patient Services - Full Time

Augusta Health•Fishersville, VA

1d•$17 - $22•Onsite

About The Position

The Nutrition Services Assistant provides friendly, professional service to patients by delivering meal trays, helping with tray setup, and supporting customer service and service recovery. The role also collects trays, operates and cleans dishwashing equipment, handles dishes and utensils, and performs routine kitchen and floor cleaning. The assistant may prepare salads, desserts, or nourishment; assemble patient trays for regular and modified diets; maintain an orderly tray line; take patient meal orders; and perform office tasks such as entering meals, snacks, and supplements or generating reports. The position may also involve driving a company vehicle to deliver meals to another building on campus. The role supports Augusta Health’s patient-centered mission and departmental goals through service excellence and measurable performance indicators. The position is supervised by the Department Supervisor, Patient Services Manager, Assistant Director, Chief Clinical Dietitian, and Director. Shifts include 6:00 p.m.–2:30 a.m. and 11:30 a.m.–8:00 p.m.; working every other weekend is required.

Requirements

Eligibility to work in the United States and meet Virginia state employment requirements.
Ability to communicate well with fellow team members and patients.
Ability to work effectively as part of a team to achieve goals.
Ability to prioritize tasks and meet deadlines efficiently.
Ability to use a handheld scanner and obtain basic computer knowledge.
Ability to adapt to changing workloads and willingness to learn.

Nice To Haves

High school diploma or equivalent.
ServSafe certification.
Experience in food service.
Experience in customer service.
Experience with administrative duties.
Prior experience in a hospital, healthcare system, or related service-oriented environment.
Familiarity with Augusta Health’s systems, workflows, or organizational culture.

Responsibilities

Greet patients professionally and courteously, deliver meal trays to designated patient areas, and assist with tray setup.
Provide customer service and service recovery.
Collect trays from patient areas at designated times.
Check dish machine temperatures, follow dishwashing procedures, use chemicals correctly, inspect clean dishes, and clean lowerators and dish carts.
Operate and clean necessary food service equipment; tend and load the dishwasher and deliver clean dishes and utensils to the appropriate kitchen areas.
Pre-wash items such as pots and pans by hand when needed.
Sweep and mop floors, dispose of trash and garbage, and complete assigned cleaning duties and cleaning schedules.
Prepare items such as salads, desserts, or nourishment, and assemble prepared food on trays for patients with regular and modified diets.
Keep the tray line clean, neat, orderly, and stocked with items needed when service begins.
Call patients for meal orders and take meal orders from patients.
Perform office-related duties, including entering patient meals, snacks, and supplements and generating reports.
Date and label leftovers and store them properly; follow recipes and observe allergens and dietary restrictions.
Observe Universal Precautions and follow food service, administrative, and organizational policies and procedures.
Communicate efficiently by phone with patients and staff.
Follow driving laws when transporting patient meal trays in a company vehicle.

Benefits

Comprehensive insurance package including medical, dental, and vision coverage.
Retirement savings plans and financial wellness support programs.
Earned Wage Access Program for eligible team members.
Generous paid time off and flexible scheduling.
Career development programs, clinical ladders, shared governance, and advancement opportunities.
Personalized onboarding with dedicated preceptors and ongoing educational support.
Tuition reimbursement and access to onsite childcare.
Free onsite parking and 24/7 armed security.
Health Fitness Reimbursement Program.
Onsite credit union and pharmacy.
Competitive pay with shift and weekend differentials.
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues.