Nutrition Services Assistant - Patient Services - Full Time

Augusta Health Careers • Fishersville, VA

19h • Onsite

About The Position

The Nutrition Services Assistant supports patient meal service by greeting patients professionally, delivering meal trays to designated patient areas, assisting with tray setup, and providing customer service and service recovery. The role includes collecting trays, washing and sanitizing dishes, maintaining clean kitchen and tray-line areas, and assisting with food preparation and tray assembly for regular and modified diets. The assistant may take meal orders, enter meals, snacks, and supplements, generate reports, and deliver meals to other campus buildings using a company vehicle. The position works under the supervision of the Department Supervisor, Patient Services Manager, Assistant Director, Chief Clinical Dietitian, and Director, and supports departmental goals through service excellence and measurable performance indicators.

Shifts include 6:00 p.m.–2:30 a.m. and 11:30 a.m.–8:00 p.m. Working every other weekend is required. Augusta Health describes itself as an independent, nonprofit health system in Fishersville, Virginia, serving the Shenandoah Valley.

Requirements

• Eligibility to work in the United States and meet Virginia state employment requirements.
• Ability to communicate well with fellow team members and patients.
• Ability to work effectively as part of a team to achieve goals.
• Ability to prioritize tasks and meet deadlines efficiently.
• Ability to use a hand-held scanner and obtain basic computer knowledge.
• Ability to adapt to changing workloads and willingness to learn.

Nice To Haves

• High school diploma or equivalent.
• ServSafe certification.
• Food-service experience.
• Customer-service experience.
• Experience with administrative duties.
• Prior experience in a hospital, healthcare system, or related service-oriented environment.
• Familiarity with Augusta Health’s systems, workflows, or organizational culture.

Responsibilities

• Greet patients in a professional and friendly manner and provide customer service and service recovery.
• Deliver meal trays to patient areas according to proper delivery procedures and assist patients with tray setup.
• Pick up trays from patient areas at designated times.
• Check dish machine temperatures before processing dishes and follow dishwashing, sanitizing, and dish-pulling procedures.
• Use appropriate chemicals and inspect clean dishes to ensure they are free of food particles.
• Clean lowerators and dish carts before loading them with clean dishes; deliver clean dishes and utensils to the proper kitchen areas.
• Operate and clean food service equipment; pre-wash items such as pots and pans by hand when needed.
• Dispose of trash and garbage, and sweep, mop, and complete scheduled and assigned cleaning duties.
• Assist with preparing salads, desserts, and nourishment items; assemble prepared foods on trays for regular and modified diets.
• Keep the tray line clean, neat, orderly, and supplied with necessary items before service begins.
• Call patients for meal orders and take orders from patients as needed.
• Perform office-related duties such as entering patient meals, snacks, and supplements and generating reports.
• Deliver meals to other campus buildings by driving a company vehicle when needed.
• Follow food-service policies and procedures, date and label leftovers, and store them properly.
• Follow recipes and account for allergens and dietary restrictions.
• Observe Universal Precautions and adhere to organizational policies and procedures.
• Communicate efficiently with patients and staff by phone and follow procedures for administrative duties.
• Follow applicable driving laws when transporting patient meal trays.

Benefits

• Medical, dental, and vision insurance coverage.
• Retirement savings plans and financial wellness support programs.
• Earned Wage Access Program for eligible team members.
• Paid time off.
• Flexible scheduling.
• Career development programs, including clinical ladders, shared governance, and advancement opportunities.
• Personalized onboarding with dedicated preceptors and ongoing educational support.
• Tuition reimbursement.
• Onsite childcare.
• Free onsite parking.
• 24/7 armed security.
• Health Fitness Reimbursement Program.
• Onsite credit union and pharmacy.
• Competitive pay with shift and weekend differentials.
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed