Patient Services Assistant (Full-Time)

Hudson Headwaters Health Network•Plattsburgh, NY

About The Position

The Patient Services Assistant provides basic administrative and patient support services and performs clerical functions in the Patient Services setting. As a key member of the health care team, the role ensures patients, providers, and other team members receive prompt and professional service. The proposed schedule is 40 hours per week, with shifts varying according to Health Center operating hours, including evening shifts and a Saturday morning rotation.

Requirements

High school diploma or equivalent.
At least one year of work experience in a medical office setting or equivalent training or education.
Demonstrated ability to manage multiple tasks and prioritize workload.
Experience working with a diverse population.
Experience with Microsoft Office.
Excellent customer service and communication skills.

Nice To Haves

Computer training and/or medical terminology training preferred.
Experience with an electronic medical record (EMR) and knowledge of billing are a plus.

Responsibilities

Greet patients and other visitors promptly and professionally.
Assist patients, team members, and providers with incoming and outgoing calls and fax transmissions.
Identify emergency situations over the phone or in the Health Center and take appropriate action.
Forward calls, faxes, and other incoming correspondence to the appropriate team member, creating a patient case or speaking directly with team members as indicated.
Enter and verify patient demographic and insurance information or coverage over the phone and at check-in.
Schedule and reschedule patient appointments, appropriately maximizing provider schedule availability and prioritizing the patient's usual provider, another member of that provider's care team, another provider at the same site, or a provider at another HHHN site; inform patients of HHHN Urgent Care sites.
Collect co-pays, co-insurance, and self-pay balances at the time of visit and offer patients the sliding fee program.
Check patients out, including scheduling follow-up appointments and processing referrals that do not require prior authorization.
Reconcile payment batch amounts daily and immediately inform the supervisor of discrepancies.
Perform department opening and closing procedures in accordance with policy and procedure.
Provide the highest level of customer service in interactions with internal and external customers.
Protect the confidentiality of patients' electronic medical records in accordance with policy and procedure.
Respond to insurance company inquiries in a timely manner or circulate them to appropriate personnel.
Attend expected training and meetings.
Assist the Patient Services Leader with training other Patient Services staff.
Classify and barcode hard-copy documents for electronic medical records.
Review and follow policies and legal requirements before releasing copies of medical records.
Perform other duties as assigned.