Patient Services Specialist- Atrium Health Myers Park Internal Medicine

Advocate Health • Charlotte, NC

2d • $20 - $30

About The Position

The Patient Services Specialist supports patient-facing administrative operations at Atrium Health Myers Park Internal Medicine. The role provides caring and compassionate customer service, helps create an excellent patient experience, and interacts with patients and families in a wide variety of sensitive situations. It requires critical thinking, decisive judgment, and the ability to work cohesively with a team or independently with minimal supervision.

The specialist manages patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to applicable standards and guidelines. The role also supports patient use of front-end technology, maintains confidential and accurate patient, insurance, billing, and payment information, and assists with billing functions or directs inquiries to the appropriate billing office. The position includes demonstrating knowledge of emergency codes and responses and applicable healthcare regulations, as well as monitoring inventory and stocking medications, narcotics, and emergency medications or equipment.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families in a wide variety of sensitive situations using exemplary interpersonal skills.
• Use critical thinking and decisive judgment in a fast-paced environment, working effectively with a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes, appropriate responses, and applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with premium pay for eligible work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED