Patient Services Specialist - Atrium Health Fort Mill

Advocate Health and Hospitals Corporation • Fort Mill, SC

18h

About The Position

The Patient Services Specialist provides exemplary customer service and performs front-office administrative duties in a welcoming, professional environment. The role supports a positive patient experience by handling registration, insurance verification, scheduling, payments, and arrival or departure desk activities, while maintaining accurate and confidential patient information. The position is full-time, 40 hours per week, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and sound judgment in a fast-paced environment and work both collaboratively and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Accurately assist with billing functions or direct patients to the appropriate billing office.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium and incentive pay for eligible positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED