Patient Services Specialist - Atrium Health Fort Mill

Advocate Health • Fort Mill, SC

2d • $20 - $30 • Onsite

About The Position

The Patient Services Specialist provides exemplary customer service and performs front-office administrative duties in a welcoming, professional environment. The role supports a world-class patient experience by assisting patients and families, managing registration and related administrative processes, and maintaining accurate and confidential patient information.

This is a full-time position at Atrium Health Fort Mill, scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families using exemplary interpersonal skills, including in sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment, working both collaboratively and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information.
• Assist with billing functions accurately or direct patients to the appropriate billing office.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay may be available for shift, on-call, and other qualifying work.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED