Manager Patient Advocate - MMTP Administration - Full Time/Days
About The Position
Under the supervision of the Assistant Director, the Patient Services Manager oversees patient advisory groups and activities throughout the program and manages patient grievances in compliance with regulatory and accreditation standards. The role helps ensure understanding of treatment issues among patients, staff, external services, and the public as needed, and follows the philosophy, standards, objectives, and policies of the Department and Hospital Center. The manager coordinates patient advocacy activities across 18 clinics, represents patients in policy development, supervises Patient Advocacy Committee meetings, and oversees patient grievances, satisfaction surveys, peer support groups, and patient education. The position also trains staff and patients, participates in quality assurance and performance improvement, and represents the program on patient advisory committees and advocacy groups.
Requirements
- Bachelor’s degree or relevant life experience.
- Verbal and written communication skills appropriate for audiences with varying educational backgrounds.
- Extensive knowledge of substance abuse and treatment issues.
- Problem-resolution skills.
Responsibilities
- Develop, coordinate, and oversee patient advisory groups and activities in all 18 clinics.
- Represent the patients’ perspective in policy development, especially regarding regulatory and accreditation requirements.
- Supervise Patient Advocacy Committee meetings and activities.
- Manage patient grievance matters in compliance with federal, state, accreditation, and licensing requirements.
- Train staff on ethical practices, patient rights, and the patient perspective in customer service.
- Participate in local, state, and federal patient advocacy task forces and consortiums; cultivate linkage agreements and help develop support networks for patients.
- Oversee the distribution, collection, and management of patient satisfaction survey results.
- Develop and oversee patient peer support groups.
- Ensure that patient advocacy targets of funding agencies are met.
- Participate on the Quality Assurance Committee.
- Provide patient education and training.
- Adapt approaches and provide care according to patients’ age-specific needs and responses to treatment, using age-appropriate communication.
- Participate in departmental performance improvement activities.
- Maintain patient and employee confidentiality in managing information and observe Health Care System compliance policies.
- Represent BIMC-MMTP on patient advisory committees of funding agencies.
- Participate in developing other staff members and meet regulatory, licensure, and annual health assessment requirements.
- Identify learning strengths and needs, and use available learning resources.
- Organize and execute training events and programs for patients and staff in conjunction with other staff.
- Help staff and patients stay current on substance abuse issues and trends.
- Communicate effectively and clearly, verbally and in writing.
- Develop and implement peer training modules.
- Interact professionally, courteously, and respectfully with patients, families, significant others, hospital staff, and the extended community.
- Perform other duties as assigned or when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
