Patient Advocate Jobs

About The Position

Requirements

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
• Customer service focus and strong communication skills.
• Professionalism, tact, and teamwork.
• Flexibility and ability to manage multiple tasks.
• Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
• Organization and time-management skills.
• Ability to work at any facility and provide own transportation.
• Ability to sit, stand, walk, talk, and listen; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
• Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

• One year of customer service experience.
• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

• Greet patients and visitors courteously and professionally, in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments according to company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer and route phone calls using proper etiquette and take messages as needed.
• Provide general information, including directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks such as copying, scanning, faxing, and filing.
• Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
• Assist with supply management, including ordering and stocking supplies as needed.
• Support patients and families with a friendly, reassuring approach to promote positive patient experiences.
• Attend staff meetings and required training sessions and maintain knowledge of role responsibilities.
• Follow company policies, safety regulations, and administrative procedures.
• Perform other duties within the scope of the role as assigned.