Patient Service Representative - Olympia Fields
About The Position
The Patient Service Representative provides efficient, effective, quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, up-to-date billing information into the patient accounting system. The representative also assists clinical staff in maintaining accurate medical records. As a member of the ambulatory care team, the Patient Service Representative supports providers and connects with patients to help ensure a seamless, compassionate experience. The role serves patients arriving for appointments or contacting the practice for appointments, information about tests and procedures, bills and charges, referrals, and other matters. It also ensures accurate entry and follow-up of patient and payer billing information and upholds medical-record standards. The position is based at Advocate Medical Group Primary Care in Olympia Fields, Illinois. The work involves a high-volume, multitasking environment and may involve exposure to ill patients, demanding customers, and a crowded or closely shared workspace. The role requires lifting up to 35 pounds without assistance; appropriate patient-handling equipment and another associate are expected for specified patient lifts over 35 pounds when available.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitasking environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help; patient-handling equipment and another associate are expected for specified patient lifts over 35 pounds when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payments at the time of service.
- Enter accurate, current patient and payer billing information at the time of service and follow up on missing information.
- Assist clinical staff in maintaining accurate medical records and uphold medical-record standards.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Programs that invest in career development.
- Competitive compensation, premium pay for eligible circumstances, incentive pay for select positions, and the opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
