Patient Service Representative - Olympia Fields
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties such as scheduling, coding, registration, and billing. The role supports providers and connects with patients to help ensure a seamless, compassionate experience in an ambulatory care setting. The PSR serves patients who arrive for appointments or contact the practice by phone or in person with requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role maximizes revenue by collecting payment at the time of service and entering accurate, up-to-date patient and payer billing information into the patient accounting system. The PSR also follows up on missing billing information and assists clinical staff in maintaining accurate and timely medical records. This position is based at Advocate Medical Group Primary Care in Olympia Fields, Illinois. The schedule is Monday through Friday between 7:00 a.m. and 7:00 p.m., with rotating Saturdays from 7:30 a.m. to 12:30 p.m. The position is full time, 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitask environment and crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must be able to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available; unique situations are assessed case by case.
- The role involves exposure to ill patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
- Assist patients with appointments and requests for information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payment at the time of service to maximize revenue.
- Enter accurate and current patient and payer billing information into the patient accounting system.
- Follow up accurately on missing billing information.
- Uphold practice and medical group standards for accurate and timely medical records.
- Assist clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay, where applicable
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
