Patient Financial Advocate - Oncology

Health First Careers•Melbourne, FL

About The Position

The Patient Financial Advocate supports patients and families by answering questions about insurance benefits and explaining out-of-pocket costs. The role helps patients access financial resources for pharmaceutical copays, free medications, and grants through nonprofit organizations. The advocate develops knowledge of health insurance and prescription benefit coverage and applies it to patient support. They build relationships with patient assistance programs, help patients enroll in assistance programs, and act as a liaison among patients, physicians, advocacy-funded programs, financial assistance programs, the business office, and providers. The position also addresses billing questions and broader financial needs, including medication, transportation, nutrition, utility, and rent assistance. The role includes navigating multiple systems to identify appropriate resources, maintaining confidential application information and files, handling calls and emails, and resolving issues independently. The position is full-time, with scheduled hours of 8:00 a.m. to 5:00 p.m.

Requirements

High school education or equivalent.
Two years of experience working in the healthcare field.
Proficient knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to work autonomously with minimal supervision.
Strong critical-thinking skills.
Strong communication skills and professional presence.
Ability to prioritize and organize to maximize quality, value, and service.
Ability to adapt to a potentially rapidly changing environment or work process.
Excellent teamwork and collaboration skills.

Nice To Haves

Two years of experience working with patient financial assistance.
Knowledge of medical benefit terminology.
Ability to guide patients and families to best-fit patient financial services.
Proven effective outreach to current resources and programs and patient financial resources.
Experience interacting with nonprofit foundations, manufacturer programs, and state programs.
Comprehensive and expressive verbal and written communication skills.

Responsibilities

Develop an understanding of current health insurance and medical prescription benefit coverage and apply that knowledge to support patient care.
Cultivate relationships with patient assistance programs to secure funding for medications and treatments, including manufacturer programs and other assistance programs.
Serve as a liaison between patients, physicians, advocacy-funded programs, and other financial assistance programs.
Assist with program enrollment and process applications using patient information while maintaining complete confidentiality.
Enroll members on-site or by calling patients or designated family members.
Serve as a liaison between the business office and patients for billing questions and concerns.
Address medical and other financial needs for patients and families, including assistance with medications, transportation, nutrition, utilities, and rent.
Navigate multiple systems to ensure provided resources best fit patients’ needs.
Provide patients and families with information about medical prescription benefits, including out-of-pocket costs.
Maintain professional relationships and convey information to authorized individuals.
Maintain files, process incoming calls and emails, and provide general support to patients and providers.
Resolve problems and issues correctly and independently.