Patient Financial Advocate - Oncology - Days

Endeavor Health • Highland Park, NJ

11d • $23 - $34 • Onsite

About The Position

The Oncology Patient Financial Advocate manages oncology patients’ financial concerns, including insurance and Medicare denials and appeals, pre-certifications, charity care, ABNs, pharmaceutical programs, and other billing issues. The role reports jointly to the Sr. Manager, Patient Registration and the management team of the Kellogg Cancer Care Centers, with the primary goal of reducing uncompensated care. The position is full-time, based at Highland Park Hospital in Highland Park, Illinois, and works Monday through Friday from 8:30 a.m. to 5 p.m., with no weekends or holidays.

Requirements

• Bachelor’s degree or ten years of applicable experience.
• At least five years of experience in a patient care setting.
• Expert knowledge of billing and insurance, particularly in oncology.
• Demonstrated expertise in patient insurance and billing.
• Computer knowledge including Microsoft Word, Excel, Outlook, Access, and PowerPoint.

Nice To Haves

• Experience in charity care negotiations.
• Experience with pharmaceutical company programs.
• Experience developing patient payment plans.

Responsibilities

• Apply Endeavor policies and procedures relevant to the job and area of responsibility.
• Design and manage the pre-certification process.
• Address coding compliance and billing issues.
• Coordinate the ABN process.
• Verify new patients’ insurance coverage and identify patients requiring charity care.
• Coordinate medication assistance and reimbursement.
• Design and implement plans to reduce uncompensated care.

Benefits

• Eligibility for the Annual Incentive Plan, offering the potential to earn a percentage of base salary based on organizational performance for eligible positions.
• Premium pay, such as shift, on-call, and holiday pay, based on the job for eligible positions.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.
• Career pathways to promote professional growth and development.
• Medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness Program Savings Plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level