Patient Advocate

Med Metrix•Hartford, CT

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering documentation, and coordinating with government agencies so patients can receive needed support. The schedule is Tuesday through Saturday, 10:00 AM–6:30 PM. The Patient Advocate interviews patients at the bedside and in the Emergency Room, assesses eligibility, identifies and collects required documentation, submits and tracks applications, and helps with Marketplace insurance when applicable. The role also includes verifying and updating insurance, maintaining accurate records, meeting productivity goals, and performing other duties as assigned. The employee must use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards and comply with Information Security and HIPAA policies. Access to PHI must be limited to the minimum necessary to perform assigned duties. Work may take place at various client sites as needed.

Requirements

High school diploma or equivalent is required.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High level of integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Nice To Haves

Healthcare-related degree preferred.
2–3 years of customer service experience preferred.
Bilingual Spanish skills (spoken and written) are a plus.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurances.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures and limit viewing of PHI to the minimum necessary for assigned duties.
Perform other duties as assigned.