Patient Advocate

OneOncology • Shreveport, LA

1d

About The Position

The Patient Advocate helps patients navigate financial assistance programs to reduce financial barriers to care. The role serves as a liaison between patients, providers, internal departments, and external assistance programs to support timely, accurate, and compliant access to financial support. The position contributes to patient satisfaction, financial clearance, and fulfillment of the organization’s mission.

The Patient Advocate educates and guides patients and families about available financial assistance, screens patients for eligibility, and supports the accurate and timely completion of applications. The role also coordinates case management and follow-up and ensures financial assistance activities meet compliance, quality, and productivity standards.

Requirements

• Minimum of 1–3 years of experience in healthcare financial services, patient access, billing, or a related field.
• Knowledge of commercial insurance, Medicare, and Medicaid.
• Knowledge of healthcare revenue cycle processes.
• Working knowledge of ICD-10 and CPT coding.
• Working knowledge of professional and outpatient billing processes.

Nice To Haves

• Experience with oncology or healthcare systems such as Candid, AssistPoint, OncoEMR, and MOSAIQ; training provided as needed.

Responsibilities

• Educate and guide patients and families through available financial assistance options to reduce barriers to care.
• Assess patient eligibility for financial assistance and support accurate, timely completion of applications.
• Coordinate case management and follow-up related to financial assistance.
• Ensure financial assistance activities are compliant, accurate, and aligned with quality and productivity standards.
• Serve as a liaison among patients, providers, internal departments, and external assistance programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed