Patient Advocate

Acadia Healthcare • Danville, PA

6d

About The Position

Geisinger Behavioral Health Danville is seeking a Patient Advocate to champion patient rights, support families during treatment, address concerns with empathy, and foster a positive patient experience. The role facilitates and tracks patient and family complaints and grievances, collaborates with staff and managers to resolve concerns, and identifies potential threats to patient rights or safety. The Patient Advocate also supports patient experience initiatives and serves as a liaison to families to help connect and coordinate care.

The position requires a high school diploma or equivalent. CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility. First aid may be required depending on state or facility requirements. Management may add or remove duties as circumstances require.

Requirements

• High school diploma or equivalent.
• CPR certification and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.

Nice To Haves

• Associate or bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.
• First aid may be required based on state or facility.

Responsibilities

• Facilitate the patient and family grievance process by processing complaints, forwarding them to the appropriate manager, and communicating resolutions to complainants.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that may threaten patient rights or safety.
• Keep complaint and grievance logs up to date.
• Collaborate with the risk department and department managers to ensure patient concerns are addressed in a timely and appropriate manner.
• May participate in new-hire orientation by educating staff on patient safety and advocacy.
• Identify critical customer-service needs and discuss them with the supervisor and medical staff.
• Coordinate completion of the patient satisfaction survey process.
• Participate in the Patient Experience Team.
• Coordinate a patient/family advisory council as appropriate.
• Serve as a liaison with families to assist with connection and coordination of care.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED